About Us

Frequently-Asked Questions

Payment Methods Accepted

American Express
Discover
MasterCard
Visa
Check Cards featuring any of the providers listed above
Paypal
Check or Money Order — must be submitted via mail with this order form. Please read next item below.

Note about personal checks

We accept personal checks written on US banks. The check must be for the entire amount of the order, including shipping and sales tax, if applicable. HOWEVER, to take advantage of any applicable discount offers and coupon codes, as well as orders that benefit our affiliate partners, you MUST order through our secure online ordering system.

Orders placed with personal checks will not ship until the check is deposited and the funds clear our bank. Please allow 2-4 weeks for processing and receipt of your order.

We Do Not Accept

CODs
Layaway Plans
Money Orders from entities other than USPS

Important information about payment

For security purposes, we require that the billing information provided must match that of the cardholder. Failure to provide this information correctly may cause your order to be delayed or canceled. Additionally, on orders where the buyer is shipping an order to an address other than the billing address, we will require a VCode number located on the back of the credit card.

Security Measures

Protection of your payment information

We implement very rigorous security policies to ensure that your payment information remains private. When entering your credit card or check information, the communications between your computer and our payment processor are completely secure using 128 bit SSL (secure socket layer) encryption. This process scrambles your information as it travels across the internet and only the intended recipient is able to decipher it. This method is currently the standard in secure communications for the internet.

Sales Tax

Our shipping facility is located in Bergen County in the State of New Jersey. Laws require that we charge sales tax (7%) on orders shipped to addresses in the State of New Jersey. Sales tax is calculated from the total of the merchandise purchased. Sales tax will not be charged for any shipping costs.

Shipping Methods

For consumers, we ship Pet Music orders using USPS Media Mail. Please allow 2 weeks, excluding national holidays, from our NJ ship date to receive your order.
Wholesale orders are shipped via USPS, UPS, or a comparable carrier. Delivery time will vary depending on your location.

Expedited Shipping

Expedited Shipping for Pet Music orders is not available at this time.

Canada and International – Shipping

If USPS delivers to your country, we will usually ship to it.

For Canadian orders, we ship via USPS.

For Canadian or International orders, our online shopping cart will calculate all freight costs for you. There is no obligation to purchase unless you complete the transaction. For large wholesale orders, please email us and ask us to quote the shipping cost.

Customs and other fees

Occasionally with international shipping (outside the United States), the destination country may charge duties and import taxes on your shipment. These charges are the responsibility of the recipient of the package, and will be collected at pickup.

Returns

We accept returns only for merchandise that was defective in manufacture.

Special Circumstances

Large wholesale orders will require prepayment via bank wire transfer. Please email us for details.

Damaged or Defective Products

When you receive your package(s) please inspect it carefully as well as the items included. It is typical for shipping boxes to endure some wear during transit. If you believe you have received a damaged or defective product, please call or email us with specific information regarding damaged or defective products. It is very important that you contact our Customer Service Department before returning any products.

Product Warranties

No product warranty or claim to effectiveness is implied, delivered or assumed with the purchase or use of Pet Music.